IHSS Provider Online Enrollment and In-Person Appointment
Using your home computer, smartphone, or tablet, you can complete all the required enrollment forms, watch the required orientation videos, and schedule your in-person appointment to provide your ID and Social Security cards.
State law requires that all IHSS providers go through an enrollment process and pass a background check before they are eligible to be paid by the IHSS program. To enroll as an IHSS care provider, you must read and complete all these steps.
- Create your unique user profile & complete your online orientation through the Provider Enrollment Application. This includes watching the mandatory orientation videos.
- Complete and sign the required enrollment documents.
- Schedule and attend at your convenience, an In-Person Appointment at our Hollister Campus.
- Present a valid, unexpired Government issued ID & Social Security Card
- Receive an application for a Department of Justice (DOJ) Criminal Background Check (Live Scan form), and additional informational notices
- You can print this form through the online enrollment process and complete your Live Scan before your in-person orientation appointment. If you don’t have access to a printer, the Live Scan form will be provided to you during orientation see Step 3.
- Attend presentation with SEIU 2015 California’s Long-Term Caregivers
IMPORTANT!
- Names on ID & Social Security Card must match exactly. If you cannot provide current ID & Social Security Card, or names do not match, your appointment will be rescheduled.
- Care Providers who are under the age of 18 must have their legal guardian present at their In-Person Appointments and will need to submit a work permit signed by their school before they can become hired.
- Present a valid, unexpired Government issued ID & Social Security Card
- Receive an application for a Department of Justice (DOJ) Criminal Background Check (Live Scan form), and additional informational notices
- You can print this form through the online enrollment process and complete your Live Scan before your in-person orientation appointment. If you don’t have access to a printer, the Live Scan form will be provided to you during orientation see Step 3.
- Attend presentation with SEIU 2015 California’s Long-Term Caregivers
- To be able to complete and submit timesheets, you must be registered on either the ESP or TTS, Electronic Services Portal (ESP) at etimesheets.ihss.ca.gov.
- To register for the Telephone Timesheet System (TTS) call (833) 342-5388.
- Once you are hired by an IHSS Recipient, you will be linked to the IHSS Recipient’s case & you will receive via United States Postal Services:
- SOC 2271–In Home Supportive Services (IHSS) Program Provider Notification of Recipient Authorized Hours and Services and Maximum Weekly Hours.
- To be able to complete timesheets and receive payment for your services, you must be registered in either the Electronic Services Portal (ESP) or Telephone Timesheet System (TTS) see Step 4.
More Information Regarding Tier 1 & Tier 2 Exclusionary Crimes:
Under state law, if you have been convicted of or incarcerated following a conviction for certain exclusionary crimes within the past 10 years, you are not eligible to be enrolled as a provider or to receive payment from the IHSS program for providing supportive services except as specified. There are two categories of exclusionary crimes.
CDSS-Tier-1-Crimes.pdf(PDF, 128KB)
CDSS-Tier-1-Crimes-Spanish.pdf(PDF, 110KB)
CDSS-Tier-2-Crimes.pdf(PDF, 197KB)
CDSS-Tier-2-Crimes-Spanish.pdf(PDF, 154KB)
Below are some frequently asked questions.
Everyone applying to be an IHSS provider must have a background check using the form available online or at your in-person orientation appointment. For additional locations visit the State Attorney General website click here for live scan locations.
An IHSS provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.
If you need assistance, you can watch training videos on your ESP portal under the Resources Tab, also you can call the Help Desk at 1-866-376-7066. If you need additional help, ask a family member, friend or neighbor to help.
If you need to contact IHSS, please visit the IHSS website.
If you are interested to work for additional IHSS Recipients, you may work up to 66 hours per work week, please contact the Public Authority at (831) 634-0784.
