OptumServe COVID-19 Testing
Frequently Asked Questions (FAQs)
Update July 28, 2020
Since May 05, 2020, Optum Serve and Logistics Health Incorporated (LHI) https://logisticshealth.com/our-company.aspx in partnership with the State and County health departments, has operated a COVID-19 testing site at the Veterans Memorial Building located at 649 San Benito Street, Hollister, CA. The testing site remains open for COVID-19 testing by appointment from 8:00 am to 8:00 pm Sunday through Thursday, closed on Fridays and Saturdays. The testing end date is tentatively scheduled through 8/31/2020.
The following are frequently asked questions:
Q: How are appointments made?
A: Appointments are made by visiting the LHI website at https://lhi.care/covidtesting or by calling 1-888-634-1123. There are many languages spoken by the LHI representatives, including Spanish. https://hhsa.cosb.us/publichealth
Q: When I try to make an appointment, all the appointment times are taken for days and sometimes longer. What should I do?
A: If you have symptoms such as:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
you should call your health care provider and seek medical guidance. If you do not have a medical provider, you can call your local hospital to speak with a nurse or screener to determine if you can be seen for a medical assessment and possible COVID-19 test. You can also call the Medi-Nurse line at 1-877-409-9052 which is in English and Spanish. https://www.dhcs.ca.gov/Pages/DHCS-COVID%E2%80%9119-Medi-Nurse-Line.aspx
If you have no symptoms or a few mild symptoms, call your doctor or the Medi-Nurse line above to discuss your options.
Q: I had an appointment and went to the Hollister test site and it was closed. Why?
A: The Hollister test site can swab/test up to 132 people a day. Sometimes, COVID-19 testing supplies run out because of the high volume of people that are being tested. When this happens, the site may have to temporarily close while the site staff travels to a regional office to get more supplies. San Benito County Public Health Services is working with the site to prevent closures from happening, but there are testing supply shortages occurring all over the nation and sometimes site closure is unavoidable. Keep your registration number and return to the testing site on the same day if possible. If not possible, reschedule a new appointment.
Q: Does the Hollister site at Vets Hall test for antibodies?
A: No, the Hollister Vets Hall testing site does not test for antibodies. It tests only for active virus infection.
Q: How many times can I get tested?
A: The Hollister Vets Hall test site does not have a limit on how many times a person may get tested at this time. However, the Centers for Disease Control states for persons who previously tested positive for COVID-19, repeat testing is not recommended until after 3 months from the date a person was cleared from isolation.
Q: It is taking forever for me to get my test results. Why?
A: The test site collects specimens and then sends them to laboratories for processing. Because of the high volume of tests, and the time it takes to process the tests, the laboratories are backed-up and cannot process the tests quickly. Throughout the State of California, the average LHI turn-around time for test results is 5-10 days.
Q: What should I do if I am sick and do not have my results?
A: Stay home. Most people with COVID-19 have mild illness and can recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas. Isolate yourself from others you live with.
Take care of yourself. Get rest and stay hydrated. You can take over-the-counter medicines, such as fever and pain reducing medications, to help you feel better.
Stay in touch with your doctor. Call your doctor before you get medical care. Be sure to get care if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency.
Avoid public transportation, ride-sharing such as Uber, lyft or taxis.
Visit the CDC website self-checker to help you make decisions and seek appropriate medical care https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek medical care immediately:
Constant pain or pressure in the chest
Inability to wake or stay awake
Bluish lips or face
These are not all the possible symptoms. Please call your medical provider or 911 for help if you or someone you are caring for has these symptoms.
Q: Are there other test sites in the area?
A: Currently, the only other test site in Hollister is Hazel Hawkins Memorial Hospital. You can call 831-637-5711 and ask them if you can schedule a COVID-19 test. You will be asked a series of questions and they will help determine your need for testing. There are pop-up test sites outside San Benito County for all ages and some do not require appointments. You can find a list of sites on the following website: https://www.sccgov.org/sites/covid19/Pages/Pop-Up-Testing-Sites.aspx
Some private medical providers in Hollister are conducting COVID-19 tests for their patients in their private offices. Please call your medical provider to determine if he or she is one of them.
Q: Do I need a negative test to return to work or to my normal activities?
A: No. In most cases, the COVID-19 virus becomes less potent and no longer infectious in the body after 10 days since symptoms began. A person could test positive for 3 months or longer, but is not infectious after 10 days since symptoms began. You should discuss your situation with your doctor, a nurse or a representative from your local health department to help you understand your disease process.