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Adult Services

Mission

The mission of the Public Authority is to enhance the availability and quality of IHSS and personal assistance services. To give consumers and providers a voice in IHSS and Public Authority policy, program development and operations, to provide consumers with access to providers who meet consumers’ service needs and to provide services that support a positive and productive relationship between consumer, provider and IHSS Social Worker.

What we do:

In-Home Supportive Services (IHSS) Program

Caregiver Resource Flyer PDF

The IHSS Program will help pay for services provided to you so that you can remain safely in your own home. To be eligible, you must be over 65 years of age, or disabled, or blind. Disabled children are also potentially eligible for IHSS. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

The types of services which can be authorized through IHSS are housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.

Eligibility Criteria for all IHSS Applicants and Recipients:

  • You must physically reside in the United States.
  • You must also be a California resident.
  • You must have a Medi-Cal eligibility determination.
  • You must live at home or an abode of your own choosing (acute care hospital, long-term care facilities, and licensed community care facilities are not considered “own home”).
  • You must submit a completed Health Care Certification form.

How to Apply for IHSS

To apply for IHSS, call us at 831-634-0784 between 8am and 5pm, Monday through Friday and provide the following information:

  • Name, gender, address, telephone number, date of birth, social security number, Medi-Cal number, ethnicity, and language spoken; spouse’s name, social security number, and date of birth; guardian or contact’s name, relationship, and telephone.
  • Information related to housing and income, if known; medical problems or diagnoses, including name of medical doctor, address and telephone number; and client’s level of mobility or function (e.g., walks alone or bedbound).
  • Information about supportive resources currently being used, if known (e.g., Home Health Agency, Meals-on-Wheels, etc.).

How the Program Works

  • A county social worker will interview you at your home to determine your eligibility and need for IHSS. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. This assessment will include information given by you and, if appropriate, by your family, friends, physician or other licensed health care professional.
  • A completed Health Care Certification (SOC 873) must be received by the county prior to authorization of services.
  • You will be notified if IHSS has been approved or denied. If denied, you will be notified of the reason for the denial. If approved, you will be notified of the services and the number of hours per month which have been authorized for you.
  • If you are approved for IHSS, you must hire someone (your individual provider) to perform the authorized services. You are considered your provider’s employer and, therefore, it is your responsibility to hire, train, supervise, and fire this individual.
  • If your county has contracted IHSS providers, you may choose to have services provided by the contractor.
  • If your county has homemaker employees, you may receive services from a county homemaker.

Adult Protective Services

Adult Protective Services (APS)

San Benito County – Health & Human Services Agency

Adult Protective Services
In-Home Supportive Services (IHSS)
Public Authority for IHSS

1111 San Felipe Rd., Suite 108
Office Hours: M-F 8AM – 5PM
Office: 831.634.0784 – Fax: 831.634.0796

Contact

Protective Services Division

1111 San Felipe Road
Suite 205
Hollister, CA 95023

(831) 636-4190

Fax: (831) 637-2910

TDD/TTY:  (831) 634-4969


Hours

Mon-Fri  8AM – 5PM


Deputy Director

Tracey Belton

Language Translation Disclaimer
Our Agency’s website links to Google Translation as a convenience for those who speak/read languages other than English.  Please be aware that no automated or computerized translation tool produces a perfect translation.  The context of the wording may be lost when translated and some translations may lose the intended meaning. Therefore, the San Benito County Health and Human Services Agency cannot guarantee the accuracy of the translated content. 
If any questions arise concerning the translated version of the website, please refer to the original English version.
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