Whole Person Care

Program Overview

Whole Person Care (WPC): The WPC program focuses on the coordination of health, behavioral health, and social services, as applicable, in a patient-centered manner with the goals of improved beneficiary health and well-being through more efficient and effective use of resources. San Benito County (SBC) is the lead entity for the California Small County Collaborative which also includes Plumas and Mariposa Counties.



Program Manager, Kim Allen, Email: wpcsbc@cosb.us
San Benito County, Health and Human Services Agency
Address: 1111 San Felipe Road, Suite 109. Hollister, CA 95023
Phone:  (831) 638-3383
Fax:  (831) 634-0785


Program Goals

  • To provide enhanced care coordination services to adults who are homeless or at risk of homelessness with mental illness and/or substance abuse disorder, or that have two or more chronic conditions.
  • Serve participants who are high users of multiple healthcare systems and reduce costly hospitalizations and visits to the emergency department by assisting them with services and supports necessary to break down the barriers and challenges that prevent them from being successful in managing their illnesses or stabilizing their lives.

Program Components

  • Participant “Client” Engagement and Outreach
  • Multi-disciplinary approach
  • Comprehensive Care Coordination
  • Permanent Housing
  • Real-time data sharing between partners

Target Population

San Benito County adult Medi-Cal beneficiaries that are homeless or at risk of being homeless with one or more of the following:

  • Have a behavioral health condition (Mental Health or Substance Abuse disorder)
  • Two or more chronic health conditions
  • Repeated incidents of avoidable Emergency department use, hospital admissions, or nursing facility placement
  • Involved with the Criminal Justice System

Program Timeline

  • July 2017 – 2020
  • WPC Kick-off meeting November 2017
  • Enrollment begins January 2018
    • Priority: About 42 participants who are homeless or at risk of being homeless
    • No Cap: Up to 187 more/or less total participants over the 3 year period with an expected reduction in participants during 2019-2020.

For general inquiries about Whole Person Care, please contact us at  831-638-3383.

Program Resources


Public Flyer/Client Agreement


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Community Service and Workforce Development Division

1111 San Felipe Road
Suite 107
Hollister, CA 95023

(831) 637-9293

Fax: (831) 637-0996

TDD/TTY: (831) 637-3265


Mon-Fri  8AM – 5PM

Deputy Director

Enrique Arreola

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